FAQ

Answering the questions USCIS officers ask—and the ones you wish they'd ask.

If you don't see your question, message us on WhatsApp. Voice notes in Portuguese are welcome.

Can the same interpreter translate documents and attend my interview?+

Yes. We pair you with one linguist whenever possible so the person who translated your birth certificate is the same person standing beside you at the USCIS desk.

What if my interview gets rescheduled?+

We transfer your booking at no extra cost with 48-hour notice. Same-week reschedules incur a single additional hour to cover lost travel time.

Do you work with attorneys directly?+

Yes. Over 60% of our assignments come through law firms. We invoice firms, loop attorneys into prep calls, and send attendance summaries for case files.

How do payments work?+

A 50% retainer secures the interpreter, with the balance due 24 hours before the appointment. Attorneys can receive net-15 invoices.