Privacy Policy

Information we collect

• Booking details: names, contact info, case or interview dates, appointment location.
• Documents shared for translation or prep (IDs, petitions, affidavits).
• Payment details processed through our billing partners (stored securely and never shared).
• Optional analytics data (page views, consent choices) to improve our website.

How we use the information

• To schedule interpreters, send confirmations, and coordinate prep calls.
• To deliver certified translations with the correct spelling and formatting.
• To send service updates or interpreter availability (you can opt out anytime).
• To comply with legal obligations such as invoice retention or responding to lawful requests.

Storage & security

Booking data lives in a secure SQLite database on our server. Access is restricted to Friendly Translation staff and trusted contractors under confidentiality agreements. We only retain information as long as required to deliver services, maintain records, or comply with regulations.

Cookies & analytics

We use Google Analytics, Microsoft Clarity, and Meta Pixel for performance and marketing insights. Visitors can manage consent with the cookie banner or by triggering “Open Cookie Settings” anywhere on the site.

Sharing information

We only share data with third parties essential to your booking (interpreters, payment processors, secure document couriers). We never sell personal information and only disclose data if required by law.

Your choices

• Request a copy of the information we hold about you.
• Ask us to correct or delete personal information (unless we must keep it for legal reasons).
• Update marketing preferences or unsubscribe from communications.

Contact

Email [email protected] or call +1 (562) 307-4709 if you have questions about this policy.

Last updated: November 2025